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Privacy

Who are we?

This website  https://www.vivesugar.com (the “Website”) is owned and operated by AB Sustain, a division of AB Agri Limited (registered in England and Wales under company number 193800) (called in this notice “we”, “our” or “us”).


Purpose of this notice

This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information.


What personal data do we collect?

Site traffic data and information about your computer

How do we use this data?

When you browse our Website, we use cookies to collect:

We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. Further information about DNT can be found at https://allaboutdnt.com.

For more information about how we use cookies on our Website, see our Cookies Policy https://www.vivesugar.com/legal/cookies.

How long do we keep this information for?

We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete user browsing data every 14 months.

Who do we share this information with?

We share information about visitors to our Website with service providers who help us administer and manage the Website.

Where do we transfer this information to?

Information we collect about your use of our Website is held by our service provider(s) on secure servers located outside the European Economic Area (EEA).

We protect your privacy by entering into EU approved contractual clauses with service providers operating outside the EEA.


Information you send us

How do we use this data?

You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. This information will be shared with Czarnikow Group Ltd who are our partner in delivering the VIVE programme. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

How long do we keep this information for?

We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.

Who do we share this information with?

We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

Where do we transfer this information to?

Information you send us via our Website is held by our service provider(s) on secure servers located outside the European Economic Area (EEA). We protect your privacy by entering into EU approved contractual clauses with service providers operating outside the EEA.


Your Rights

You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights you should contact us https://www.absustain.com/contact-us/.


Contacting us and your rights of complaint

Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the Quality Assurance Manager at AB Sustain, 64 Innovation Way, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FL, United Kingdom.


This privacy notice was last updated on June 2018.

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